Welcome to Arkansas State University!

Information and Technology Services

ITS building

Scheduled Maintenance Outages

Scheduled Maintenance

Issue/Outage:  July 31 - Ethos Identity Server Services (my.AState, Campus Self Check, etc.)
Estimated start time of incident: 7:00am
Estimated Time to Repair: 5-10 minutes

Previous Maintenance

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Banner Outage - July 16th
Start time:  5:00 pm 
End time:   Undetermined

Network Outage-July 17-18
Start time:  Friday at 6:00 pm
End time:  Saturday at 8:00 am
Services affected:  ALL campus network services including Internet, phone, etc., may be impacted. Services that are hosted off campus will not be impacted, unless they require real-time authentication with campus resources. .

DUE TO END OF YEAR PROCESSING, ONLINE PAYMENTS WILL BE UNAVAILABLE FROM 12:00 PM TUESDAY, JUNE 30TH THROUGH 8:00 AM WEDNESDAY, JULY 1ST. THANK YOU FOR YOUR PATIENCE DURING THIS TIME.

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Friday evening, April 24th at 5 pm, ITS will begin the process of moving the Banner system to the cloud.  Due to this migration, all Banner services including Self Service will be unavailable until Monday morning April 27th.  Thank you for your patience and understanding during this time.

Thank you for your patience during this time.

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The weekend following the 3rd Friday of each month is the regularly scheduled “Maintenance Window” for enterprise IT systems.  Occasionally the dates are adjusted to accommodate other University business processes but in general these are the weekends you can expect downtime on major systems.


***News***

HelpDesk

EasyVista (HelpDesk Workorders)
https://astate.easyvista.com

EasyVista is a platform that allows you to see where your issue is on the path to being resolved.  Consult the User Manual to guide you through the process or contact the IT Help Desk at 870-972-3933 for assistance.