Welcome to Arkansas State University!

November 1, 2017


We are reaching out!

PackSupport@AState.edu:

This centralized one-stop email is for anyone who is not sure who to turn to for assistance at A-State. Whether a student has an academic issue or is seeking personal assistance, the commission has a team of professional staff reviewing and assigning questions to this new email address to faculty or staff who can help out. Help us spread the message that this service is available. We will make sure your voice is heard.

Call Management System:

With the assistance of ITS, we have designed a Call Management System to help with our outreach to unregistered students. The system allows (1) deans and chairs to have a quick view of Fall-to-Spring enrollment in “real-time” by college and (2) college designees to outreach to unregistered students in an easy and manageable manner. Your CCC rep will provide the names from your college who conduct outreach and/or would like to see registration numbers. You will all receive access. The centralized system will help us coordinate efforts and collect data on who does not return. The system is very easy to use. We will be glad to provide training.

We are listening!

For the Fall 2017, the Commission is focused on hearing from the campus and reviewing national trends in best practices in student success.

Listening Sessions:

We hosted our first of several planned student listening session last week. The summary of the major themes will be shared once it is compiled by the committee.
We are hosting a Faculty Listening session on Wednesday, November 15 from 9:00 – 11:00. Check-in will be in the Arkansas River Room in the Student Union. A light breakfast will be provided followed by a brief welcome by Dr. Damphousse. Faculty will breakout into three separate sessions. One volunteer faculty member from every department is invited. Your reps are assisting in this outreach. We know that the timing is not ideal. Other sessions will be held and other means for faculty involvement are in the works.

Student Experience Survey:

A NSSE-style survey will be sent to students in the next few weeks and the results will be provided to the campus during the early part of 2018.


That’s the update for now. If you have questions or would like to inquire further about our initial work, please contact me.

Dr. Jill Simons,

CCC Chair